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Tweedy.

Method

How we test

A device only goes online once it has passed every step. This is what happens between buying it and selling it.

Six steps, for every device

  1. 01

    Intake and identity

    We record the serial number and IMEI and check that the device is not reported stolen or lost. iCloud, Google and MDM locks must be removed.

  2. 02

    Data wiped

    All of the previous user’s data is wiped following a fixed procedure, before testing even starts.

  3. 03

    Functional test

    We work through the full checklist for the device type. If an item fails, the device is repaired or the defect is stated plainly in the listing.

  4. 04

    Battery measured

    We read out the battery health and, where the device allows it, the charge cycle count. Both figures are on the label.

  5. 05

    Appearance graded

    We inspect the screen and body at 30 cm and at arm’s length, and assign a grade using the criteria below.

  6. 06

    Documented

    Photos of the exact device, the test report and every defect we found go with the listing.

What we check

Per device type, item by item. This is the checklist that appears in every device’s report.

Screen

  • Display free of dead pixels, blotches or burn-in
  • Touch across the whole screen

Battery

  • Battery health read out
  • Charging by cable
  • Wireless charging

Cameras

  • Main camera: image and focus
  • Ultra-wide camera
  • Telephoto camera
  • Front camera
  • Flash

Audio

  • Earpiece
  • Loudspeaker
  • Microphones

Buttons

  • Side button
  • Volume buttons
  • Ring/silent switch

Connectivity

  • Mobile network and SIM
  • Wi-Fi
  • Bluetooth
  • GPS
  • NFC (contactless payments)

Biometrics

  • Face ID

Ports

  • Lightning port

Sensors

  • Proximity sensor
  • Ambient light sensor
  • Gyroscope and accelerometer
  • Compass
  • Liquid indicator not triggered

The grades

A grade is about appearance and battery; every device works fully. The criteria are measurable, so you know what you get.

Every grade: fully functional, tested on the full checklist, data wiped, all locks removed, liquid indicator not triggered, no cracks and no burn-in.

Like new

Grade Like new

Screen
No scratches visible at 30 cm.
Body
No marks at arm’s length; at most 2 micro-marks, no dents.
Battery
Phones at least 90%, laptops at least 85%, or a new battery.
Parts
Genuine parts only; no “unknown part” in the history.
Very good

Grade Very good

Screen
Nothing visible with the screen on; hairline marks up to 1.5 mm with the screen off.
Body
Light scratches visible at 30 cm, no deep dents, no cracked back glass.
Battery
Phones at least 85%, laptops at least 80%.
Parts
Non-genuine parts are disclosed.
Good

Grade Good

Screen
Light scratches visible with the screen on; outside the active area, also scratches longer than 2 mm.
Body
Visible scratches, small dents, worn edges; no cracks and nothing missing.
Battery
At least 80%.
Parts
Non-genuine parts are disclosed.

Guarantee and cooling-off period

You are viewing the shop for delivery in Belgium.

12-month legal guarantee

For second-hand goods, Belgian law allows the legal guarantee to be limited to at least one year. We apply 12 months and agree this with you clearly and separately before you order. Report a defect within two months of discovering it.

14-day cooling-off period

You have 14 days to change your mind from the day you receive the device. You do not have to give a reason.