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Legal

Guarantee

The European notice on the legal guarantee, and what a 12-month guarantee on a second-hand device means for you.

Version 2, effective from 2026-10-07

Harmonised notice ‘Legal guarantee’ of the European Union. The full text follows below.
The harmonised notice on the legal guarantee, as prescribed by Implementing Regulation (EU) 2025/1960. Your rights on Your Europe

Every device at Tweedy is covered by the legal guarantee. For second-hand devices, we agree separately with you, before you order, that this guarantee lasts 12 months. Below you can read what that means and how to report a defect.

The European Union prescribes a standard notice that gives the same basic information everywhere in the EU (Implementing Regulation (EU) 2025/1960, Annex I). On our website we show it in its official form. This is its text:

LEGAL GUARANTEE

Minimum two-year legal guarantee protection for goods sold in the European Union.

Consumers can claim their rights under the legal guarantee of conformity, for example if goods:

  • do not match the description;
  • do not function as intended.

Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:

  • free repair or free replacement;
  • in some cases, a price reduction or full reimbursement.

Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.

For more information on your rights in a specific country, scan the QR code below or ask the seller.

europa.eu/youreurope/guarantees

What to do if you receive non-conforming goods:

  1. Contact the seller as soon as possible to report the issue;
  2. Provide proof of purchase, such as a receipt, invoice, or bank statement.

Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.

Second-hand: 12 months, agreed separately

The law gives a 2-year guarantee. For second-hand goods, the seller and the consumer may agree a shorter period, but not shorter than 1 year (Article 1649quater §1 of the former Belgian Civil Code). The notice above says so too.

Every device at Tweedy is second-hand. We therefore agree 12 months, and we do so clearly and separately:

  • on the product page of every device;
  • with a separate box just before you order, which is never ticked in advance. Without that box you cannot order;
  • in your confirmation email and on your invoice.

The 12 months run from the day of delivery. The other rules of the legal guarantee do not change.

What this means

  • If a defect that already existed at delivery becomes apparent within 12 months of delivery, we fix it free of charge.
  • Such a defect is presumed to have existed at delivery, unless that presumption is incompatible with the nature of the device or of the defect (Article 1649quater §4). It is then up to us to prove otherwise.
  • What you accepted separately before ordering, such as the grade, the listed defects and the battery health, is not a defect (Article 1649ter §7). Neither is normal wear from use or damage that arises after delivery.
  • The battery is covered by the guarantee. If it does not work as you may expect of a battery in the condition we stated, that is a defect.
  • A defect that only becomes apparent after the applicable guarantee period, including any suspension and repair extension, is no longer covered by the legal guarantee.

How to report a defect

  1. Report the defect within 2 months of discovering it (Article 1649quater §2).
  2. Email [email protected] with your order number, a short description and, if possible, a photo or video. Your confirmation email or your invoice serves as proof of purchase.
  3. We send you a free return label. First make a backup and turn off “Find My”, so that we can test the device.

You can also call us on +32 483 48 33 16 or write to Tweedy, Koningin Astridlaan 161, 2880 Bornem, Belgium.

What we do

  • We repair or replace the device, as you choose, unless that choice is impossible or would impose disproportionate costs on us. Every device is unique: replacement is only possible with an equivalent device that we have at that moment.
  • The guarantee period is suspended during repair, replacement or negotiations towards an amicable solution. If you choose repair, the guarantee period is extended once by 1 year. Before starting, we explain your choice between repair and replacement and this extension. We provide a refurbished replacement device only at your explicit request.
  • We do this within a reasonable time and without significant inconvenience to you. You pay nothing: no shipping costs, no inspection costs, no repair costs.
  • If repair or replacement is impossible or is not done within a reasonable time or without significant inconvenience, if the same defect comes back, if the defect is so serious that an immediate price reduction or termination is justified, or if we state that we will not remedy the defect, you can ask for a price reduction or for termination of the purchase. You cannot terminate the purchase for a minor defect; it is up to us to prove that the defect is minor (Article 1649quinquies).
  • The full rules are in article 9 of our terms and conditions.

No commercial guarantee

Tweedy offers no additional, commercial guarantee on top of the legal guarantee. If a manufacturer’s guarantee is still running, you can use it directly with the manufacturer, under the manufacturer’s conditions.